Contact Us
Need to reach us? If you can’t find the answer to your question on our site, you’ll find a number of easy ways to contact us directly right here.
If you have a complaint of any kind, we are committed to resolving it promptly and effectively. Learn more about our complaints process.
Call Us
If you have a specific question, you can call our customer service at 1-866-522-2447.
Mailing Address
Royal Bank Plaza, South Tower,
200 Bay Street, Suite 3500,
Toronto, ON M5J 2J1
* Please note this is not a branch, contact us via phone to speak to a representative.
Existing Clients
Please visit our FAQ for answers to commonly asked questions and for contact details for Client Relations.
My HEB Account is currently available through our Early Access program as we introduce the platform to more customers.
If you’ve already received an invitation to My HEB Account, click here to sign in securely.
To learn more or register your interest, contact Client Relations at clientrelations@heb.ca or call 1-866-758-2447.
For other bank inquiries
Toll Free: 1-866-522-2447
Local: 416-925-4757
For Lawyer/Notary Payout and Repayment Requests:
Lawyers: You can request HomeEquity Bank payout and information statements directly through PayoutConnect, which is accessible through FNF Canada’s LawyerConnect portal.
Other requestors: You can request HomeEquity Bank payout and information statements directly through FNF Canada’s PayoutConnect portal.