Contact Us
Need to reach us? If you can’t find the answer to your question on our site, you’ll find a number of easy ways to contact us directly right here.
If you have a complaint of any kind, we are committed to resolving it promptly and effectively. Learn more about our complaints process.
Call Us
If you have a specific question, you can call our customer service at 1-866-522-2447.
Mailing Address
Royal Bank Plaza, South Tower,
200 Bay Street, Suite 3500,
Toronto, ON M5J 2J1
* Please note this is not a branch, contact us via phone to speak to a representative.
Existing Clients
Please visit our Frequently Asked Questions for answers to your questions or to contact our client services department.
You may have received an email inviting you to visit My HEB Account and sign up to access your account details on a secure online site. Please Click Here to sign in.
If you have not received an email and are interested in learning more about My HEB Account, please contact client relations at 1-866-522-2447 or clientrelations@heb.ca.
For other bank inquiries
Toll Free: 1-866-522-2447
Local: 416-925-4757
For Lawyer/Notary Payout and Repayment Requests:
Lawyers: You can request HomeEquity Bank payout and information statements directly through PayoutConnect, which is accessible through FNF Canada’s LawyerConnect portal.
Other requestors: You can request HomeEquity Bank payout and information statements directly through FNF Canada’s PayoutConnect portal.