Contact Us
Need to reach us? If you can’t find the answer to your question on our site, you’ll find a number of easy ways to contact us directly right here.
If you have a complaint of any kind, we are committed to resolving it promptly and effectively. Learn more about our complaints process.
Call Us
If you have a specific question, you can call our customer service at 1-866-522-2447.
Mailing Address
Royal Bank Plaza, South Tower,
200 Bay Street, Suite 3500,
Toronto, ON M5J 2J1
* Please note this is not a branch, contact us via phone to speak to a representative.
Existing Clients
Please visit our Frequently Asked Questions for answers to your questions or to contact our client services department.
For other bank inquiries
Toll Free: 1-866-522-2447
Local: 416-925-4757
For Lawyer/Notary Payout and Repayment Requests:
Lawyers: You can request HomeEquity Bank payout and information statements directly through PayoutConnect, which is accessible through FNF Canada’s LawyerConnect portal.
Other requestors: You can request HomeEquity Bank payout and information statements directly through FNF Canada’s PayoutConnect portal.