Voluntary Codes of Conduct and Public Commitments

Voluntary Codes of Conducts and Public Commitments and are non-legislative commitments designed to better serve and protect consumers.

HomeEquity Bank has adopted several of these voluntary codes and commitments.

• Code of Conduct for the Delivery of Banking Services to Seniors
  A code of conduct that sets out principles that apply to banks to guide them when they deliver banking products and services to Canada’s seniors.
• Commitment on Powers of Attorney and Joint Deposit Accounts
  Banks that accept Powers of Attorney from or open joint deposit accounts for clients agree to provide clients with certain information to help clients understand the implications of using them.
• Code of Conduct for Federally Regulated Financial Institutions – Mortgage Prepayment Information
  If customers choose to break their mortgage or pay it off early, there could be a mortgage prepayment charge. This code of conduct outlines the type of information customers will receive to help them make an informed decision about mortgage prepayment.
• Plain Language Mortgage Documents — CBA Commitment
  A commitment by Canada’s banks to improve readability of residential mortgage documents.
• Commitment to Provide Information on Mortgage Security
  Banks that offer residential mortgages agree to provide consumers shopping for a mortgage loan with certain comparative information about collateral charge and conventional charge mortgages to help consumers choose the mortgage product that best suits their needs.