Charley Butler

Charley Butler serves as the Chief Pension Officer at the Ontario Teachers’ Pension Plan (OTPP), where she oversees all aspects of member services, and is responsible for the retirement security of 340k members. A transformational leader with a passion for building high-performing teams, Charley brings over two decades of international experience in client services operational management, business transformation, and strategy.

Since joining OTPP in 2015, Charley has played a pivotal role in delivering service excellence to the plan’s members. Her focus on self-funded growth, digital transformation, and innovation has been instrumental in enhancing member services.

Before joining OTPP, Charley held several senior roles across Canada and the UK. Notably, she was Vice-President of Claims and Customer Service at Aviva Canada and Senior Customer Manager, Operations at Norwich Union Direct (UK).

Charley holds an LLB from the University of East London, UK, and an MBA from the University of Toronto’s Rotman School of Management and the ICD.D designation from the Institute of Corporate Directors. Beyond her professional achievements, she is a dedicated advocate for diversity, equity, and inclusion and has been recognized for her contributions to advancing DEI within OTPP, receiving the 2023 Women in Capital Markets Champions of Change award.